Supplier resources

IDEXX employee working in a fume hood.

Operations expectations and requirements

Payment responsibilities and expectations

Visit the payment responsibilities and expectations page to get the resources you need.

Payment terms and invoice submission—North America
  • IDEXX’s standard payment term for North American suppliers is 60 days, end of month. Payment terms of less than 60 days have been pre-approved for certain industries.  
  • Deviations from the standard or preapproved payment term require approval via a formal exception review process.
  • All invoices must be submitted in PDF or TIFF format and be sent electronically.
  • Suppliers working off of a purchase order (PO) must include the PO number on their invoice. Non-PO invoices must include your IDEXX contact information.


Payment terms and invoice submission—EMEA
  • IDEXX’s standard payment term for EMEA suppliers is net 60 days. Payment terms of less than 60 days have been preapproved for certain industries.  
  • Deviations from the standard or preapproved payment term require approval via a formal exception review process.
  • All invoices must be submitted in PDF or TIFF format and be sent electronically.
  • Suppliers working off of a purchase order (PO) must include the PO number on their invoice. Non-PO invoices must include your IDEXX contact information.
Quality management

Supplier Quality Manual

The Supplier Quality Manual outlines IDEXX’s quality and reliability expectations and requirements for all potential and existing suppliers. It also describes the partnership between IDEXX and our supplier partner’s collaboration and communication with IDEXX. This manual provides further explanation and guidance for requirements set forth in existing agreements, purchase orders, drawings, and specifications; it does not replace or supersede any of those requirements.

Material planning and on-time delivery
Regarding quality, delivery, and communications, IDEXX expects:
  • Supplier to acknowledge receipt of purchase orders.
  • Consistent, timely communications of changes to quantities, costs, ETAs, or raw material constraints.
  • Accurate invoices, with costs matching outlined fees that have been agreed upon in advance. 
  • On Time Delivery (OTD), with shipments arriving no sooner than 5 days before or 3 days after your acknowledged delivery date.
  • Quality materials that meet the outlined specifications.
  • That any and all capacity constraints are known and understood between supplier and IDEXX.
Digital capabilities
Wherever possible, IDEXX expects the use of the following digital capabilities:
  • Transmission of purchase orders to supplier via electronic means (system to system)
  • Ability for the supplier to accept PO attachments (drawings, specifications, PMS, etc.)
  • Advanced shipping notification (ASN)
Product regulatory compliance
With regard to product specifications and regulatory compliance, IDEXX:
  • Expects its suppliers to operate in accordance with all legal and ethical obligations for defined country regulations to place product on the market.
  • May provide certain regulation requirements to meet market jurisdictions as needed, depending on the type of product provided by the supplier.
  • Will work with supplier to determine the requirements, depending on the product classification (e.g., reagent or electrical equipment).
  • Expects supplier to provide information necessary to assess any new regulations or changes to existing regulatory frameworks, including but not limited to chemical, environmental, and/or product safety regulations.
  • Expects the supplier to notify IDEXX in writing of any modification or change to the product, product specifications, or manufacturing of the product.
Labeling and packaging

Suppliers should review all labeling and packaging guidelines and material specifications provided to them by IDEXX. For any questions or concerns, please contact your Category Manager or assigned Supplier Quality Engineer.

US and Europe

Import Guide for Supplier Shipments to the US

Import Guide for Supplier Shipments to the EU

The import guides for suppliers are designed to create a better understanding between IDEXX and our authorized suppliers, as well as to comply with US and EU regulations. 

IDEXX expects suppliers to read and adhere to the applicable guide, both of which have been developed by IDEXX (IDEXX Laboratories, Inc. and IDEXX Operations, Inc.) with the purpose of gaining consistency, time and cost efficiencies, and compliance with our import activities.

Any questions or concerns should be directed to your IDEXX Buyers, Category Manager, or the Import Department. Any specific terms and conditions on our purchase order supersede the guidelines contained in these guides.


Information will be available at a later date. Please contact us for more information.

U.S. supplier travel guidelines

US Supplier Travel Guidelines

The US Supplier Travel Guidelines outlines IDEXX’s travel and associated expense expectations and requirements for all potential and existing suppliers. It also describes the expected travel and expense communication and documentation between IDEXX and our suppliers.

Have questions?

Find answers in our FAQs

Partnership expectations and requirements

A strategic partnership is one that delivers greater levels of innovation and competitive advantage than could be achieved by operating independently. That is why IDEXX takes a comprehensive approach to developing mutually beneficial relationships with its suppliers.

Supplier Code of Conduct

Supplier Code of Conduct
Credibility, integrity, and trustworthiness are critical to our continued success. These principles are part of our core values. Adhering to these principles allows us to meet all of our stakeholder expectations. 

The Supplier Code of Conduct serves as a foundation for our company’s supply chain policies, procedures, and guidelines, and it sets minimum requirements for business conduct. IDEXX expects its suppliers to operate in a socially and environmentally responsible manner.

This code of conduct has been developed based on the International Labour Organization (ILO)’s core conventions, the United Nations (UN) Guiding Principles for Business and Human Rights, and other industry best practices.

We expect all of our suppliers to become familiar with this code. Please read it carefully as violations may jeopardize your business relationship with IDEXX, up to and including termination. We reserve the right to audit supplier compliance with this code and to require implementation of a corrective action plan when necessary.

The Supplier Code of Conduct is not all encompassing. Suppliers are expected to follow any additional requirements contained in any other agreement, policy, or procedure of IDEXX.

Supplier Code of Conduct: Scope of application

The provisions set forth in this code provide the minimum standard expected of suppliers to IDEXX. This code provides the foundation for ongoing evaluation of our supply chain business partners and their social and environmental compliance practices. Suppliers are encouraged to exceed the standards of this code. In addition, as international and industry best practices continue to develop, IDEXX expects suppliers to take these into account as part of their social and environmental compliance programs and to continually improve their workplace conditions and policies accordingly.

Suppliers are also expected to encourage their own suppliers to meet the principles of this code.

Code of Ethics

Code of Ethics
At IDEXX, being ethical is part of who we are. Our Code of Ethics outlines the rules and guidelines that help us and our partners live by this commitment.

Business continuity

Maintaining and sharing business continuity plans and best practices are critical to our mutual success. To that end, IDEXX asks that as suppliers identify risks and potential impact to people, critical business processes, and assets, they communicate these to IDEXX as soon as practical.

IDEXX seeks suppliers that have well-documented business continuity plans, which are regularly updated, tested, and shared to ensure they meet all of our resiliency and agility requirements. 

IDEXX will include business continuity planning as part of its business review process, including results of periodic testing, to ensure alignment between IDEXX and the supplier's documented business continuity plans.

Modern Slavery Statement

Modern Slavery Statement
Our commitment to enhancing the health and well-being of pets, people, and livestock and contributing to the health and quality of life of the communities in which we live and work is grounded in the belief that everyone should be treated fairly and with dignity. As such, we are committed to implementing policies and procedures that mitigate the risk of modern slavery in our business and supply chains.

Conflict Minerals Policy

Conflict Minerals Policy
Conflict minerals are cassiterite, columbite tantalite (coltan), wolframite, and gold and the derivatives tin, tantalum, and tungsten (collectively, “3TG”), irrespective of the location of origin of the minerals.

IDEXX has adopted this policy in connection with our compliance with the US Conflict Minerals Rule and our efforts to encourage our suppliers to respect human rights and not contribute to conflict. This policy applies to conflict-affected and high-risk areas worldwide.

Suppliers who supply or manufacture components, parts, or products containing 3TG are expected to source those minerals from socially and environmentally responsible sources that do not directly or indirectly contribute to conflict. Our Conflict Minerals Policy sets forth our additional expectations for these suppliers and mechanisms for reporting concerns or violations.

Global Whistleblower Policy

Global Whistleblower Policy
IDEXX is committed to conducting business with the highest ethical standards and in strict compliance with applicable laws and regulations. Our Code of Ethics and related resources define what is expected of each us to live this commitment. One important expectation is to speak up when we suspect that something we encounter may be contrary to our Code of Ethics or a violation of law.

IDEXX has adopted this policy to supplement our Code of Ethics and clearly describe how to report ethical or other concerns under the protection of our strict non-retaliation policy.

IDEXX Purpose and guiding principles

Please familiarize yourself with the IDEXX Purpose and guiding principles.

Have questions?

Find answers in our FAQs